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This Privacy Policy explains how Orbital Wash LLC (“Orbital Wash,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when customers and prospective customers visit our website, request an estimate, schedule or receive services, communicate with us, make a payment, or otherwise interact with our business.

By interacting with Orbital Wash, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

• Name

• Service address and billing address

• Telephone number

• Email address

• Information submitted through estimate, request, booking, or contact forms

• Property and service information

• Service history

• Quotes, jobs, invoices, and payment-related information

• Communications sent by email, telephone, text message, or through Jobber

• Photographs or videos associated with a property or service

• Reviews, feedback, and other information you voluntarily provide

We may also receive limited technical or usage information when you interact with our website or online services, such as device, browser, website interaction, or similar information made available through the technology and service providers we use.

2. HOW WE USE INFORMATION

We may use personal information to:

• Respond to inquiries and estimate requests.

• Prepare and provide quotes.

• Schedule and perform services.

• Communicate about appointments, service visits, delays, changes, and completed work.

• Send quotes, invoices, receipts, payment reminders, and other transaction-related communications.

• Process and document payments.

• Maintain customer and service records.

• Provide customer support and respond to questions or concerns.

• Document property conditions and completed services.

• Improve our services, business operations, and customer experience.

• Protect our business, customers, property, systems, and legal rights.

• Comply with applicable legal, tax, accounting, insurance, and regulatory obligations.

• Send marketing or promotional communications when permitted by applicable law and the customer's communication preferences.

3. JOBBER AND OTHER SERVICE PROVIDERS

Orbital Wash uses Jobber and may use other third-party service providers to help operate our business.

These providers may assist us with functions such as customer relationship management, estimate requests, scheduling, quotes, electronic approvals, customer communications, text messaging, invoicing, payment processing, website hosting, analytics, recordkeeping, and other business operations.

Personal information may be provided to these service providers when reasonably necessary for them to perform services on our behalf or support transactions requested by customers.

We may also disclose information when reasonably necessary to professional advisers, insurers, financial institutions, payment processors, governmental authorities, or other parties when required or permitted by law.

We do not sell customer personal information for money.

4. PAYMENT INFORMATION

Payments may be processed through Jobber or other payment processors or financial institutions.

Payment processors may collect and process payment card, bank account, or other financial information according to their own privacy and security practices.

Orbital Wash may receive transaction information such as payment status, amount, date, transaction reference information, or limited payment-method details necessary for accounting and customer service.

We do not intentionally collect or store complete payment card numbers through our website's general contact or service-request forms.

5. TEXT MESSAGES AND MOBILE INFORMATION

If you provide a mobile telephone number and consent to receive text messages from Orbital Wash, we may send messages related to your inquiry or services, including estimate communications, appointment confirmations, scheduling updates, service reminders, job updates, invoices, payment information, customer support communications, and, where separately permitted, promotional communications.

Message frequency may vary depending on your interaction with Orbital Wash. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message or by otherwise contacting Orbital Wash and requesting that text messages stop. You may reply HELP for assistance or contact Orbital Wash directly.

Consent to receive marketing text messages is not a condition of purchasing services from Orbital Wash.

Mobile information, including telephone numbers and SMS consent information, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers that help us deliver or support text messaging and other business communications, but only as reasonably necessary to provide those services.

Opt-out requests and consent records may be retained as reasonably necessary to document consent, honor communication preferences, and comply with applicable legal and regulatory requirements.

6. EMAIL AND OTHER COMMUNICATIONS

We may use your email address and other contact information to communicate about estimates, appointments, services, invoices, receipts, account matters, customer support, and other business-related matters.

Where permitted, we may also send promotional or marketing communications.

You may request to stop receiving promotional emails by using an available unsubscribe method or by contacting us.

Transactional or service-related communications may still be sent when reasonably necessary to administer an active request, service, transaction, or account.

7. PHOTOGRAPHS AND SERVICE DOCUMENTATION

Orbital Wash may photograph or record work areas before, during, and after service for legitimate business purposes, including documenting property conditions, completed work, quality control, training, insurance matters, and resolving service questions or disputes.

We do not intentionally publish identifying photographs of customers, vehicle license plates, house numbers, or other personal information for advertising purposes without appropriate permission.

Photographs or videos used specifically for advertising, social media, website galleries, or other promotional purposes will be used with permission where required or appropriate.

8. WEBSITE AND ANALYTICS INFORMATION

Our website and the technology providers supporting it may collect information about website visits and interactions.

This information may include browser type, device information, approximate location derived from an Internet Protocol address, pages viewed, referral information, and similar technical or usage information.

We may use this information to operate, secure, troubleshoot, measure, and improve our website and marketing efforts.

Third-party technologies used on our website may be governed by the privacy practices of the applicable providers.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website or third-party services used with our website may use cookies or similar technologies to provide website functionality, remember preferences, measure website usage, understand how visitors interact with our website, and support analytics or marketing activities.

Browser settings may allow you to restrict or delete certain cookies. Disabling cookies may affect some website functionality.

10. HOW WE SHARE INFORMATION

We may disclose personal information when reasonably necessary:

• To service providers that perform business functions on our behalf.

• To payment processors and financial institutions involved in customer transactions.

• To professional advisers, accountants, attorneys, or insurers when appropriate.

• To employees, contractors, or subcontractors who reasonably require information to perform authorized services.

• To governmental, regulatory, judicial, or law-enforcement authorities when required or permitted by law.

• To protect the rights, safety, property, or legitimate interests of Orbital Wash, our customers, or others.

• In connection with a merger, acquisition, financing, sale, transfer, or reorganization of all or part of the business, subject to applicable law.

Orbital Wash does not sell customer personal information or disclose customer personal information to unrelated third parties for their own marketing or promotional purposes. Mobile information and SMS consent information are handled as described in Section 5 and are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

Retention periods may vary based on the type of information and may take into account customer service needs, warranties or service history, accounting and tax requirements, payment records, insurance requirements, dispute resolution, legal obligations, fraud prevention, and recordkeeping requirements.

Information may be deleted, anonymized, or retained for a longer period when reasonably necessary or required by law.

12. INFORMATION SECURITY

Orbital Wash takes reasonable administrative, technical, and organizational measures appropriate to the nature of our business to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on third-party platforms and service providers to maintain security measures for information processed through their systems.

No website, electronic communication, storage system, or Internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.

13. CUSTOMER PRIVACY REQUESTS

You may contact Orbital Wash to request that we:

• Correct or update inaccurate contact information.

• Provide information about personal information we maintain about you, where applicable.

• Delete certain personal information, where applicable.

• Update your communication preferences.

• Address a question or concern regarding our privacy practices.

Certain information may need to be retained when required or permitted for legal, accounting, tax, insurance, payment, fraud-prevention, dispute-resolution, or legitimate business purposes.

We may take reasonable steps to verify a request before acting on it.

Additional privacy rights may apply depending on applicable law.

14. CHILDREN'S PRIVACY

Orbital Wash provides exterior cleaning and related property services and does not knowingly solicit personal information from children for the purpose of providing services directly to them.

If we learn that personal information from a child was submitted to us without appropriate authorization, we will take reasonable steps to address the information as appropriate under applicable law.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third-party websites, payment services, social media platforms, or other online services.

Orbital Wash is not responsible for the privacy practices, security, or content of third-party services. Customers should review the privacy policies of those providers when appropriate.

16. CHANGES TO THIS PRIVACY POLICY

Orbital Wash may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

The current version will be made available through our website.

Continued interaction with Orbital Wash after a revised Privacy Policy is posted is subject to the current policy to the extent permitted by applicable law.

17. CONTACT US

Questions, requests, or concerns regarding this Privacy Policy or Orbital Wash's handling of personal information may be directed to:

Orbital Wash LLC

Email: sales@orbitalwash.com

Phone: (786) 877-7403

Website: orbitalwash.com

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Privacy policy

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